Exchange & Refund Policy

Effective date: October 26, 2026

Returns

• You may request a return within 7 days of receiving your order.
• If a product differs from its description or was delivered incorrectly, you may request a return within 3 months of receipt, or within 30 days of noticing the issue.

When returns are not accepted

• The product was lost or damaged due to the customer's fault (opening the package to check the contents is fine).
• The product's value has significantly decreased through use or consumption.
• The packaging of a reproducible product has been opened.
• Made-to-order items, where this was disclosed and agreed in advance.

Return shipping

How to request

Email team@luvmarq.com with your order number. We will send return instructions. Please do not ship items back before receiving instructions.

Refunds

Refunds are issued to the original payment method within 3 business days of receiving the returned item. Card refunds may take 3–7 business days to appear depending on your card issuer.

Exchanges

Exchanges are available for defective or incorrectly shipped items only. Limited drop items may be refunded instead if out of stock.

Cancellations

Orders can be cancelled and fully refunded before shipping. After shipping, the return process applies.